Copient AI Use Terms

These Copient AI Use Terms (“Terms”) apply to your use of the Copient AI-powered simulation and training service (the “Service”). Please read them together with the short acknowledgment presented before you begin. By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

How These Terms Apply to You

Two situations. (a) Through an organization. If you access the Service through an organization — your school, employer, or a program provider — that has its own agreement with Copient AI (“Your Organization’s Agreement”), that agreement governs the activity and the handling of data from your interaction, and these Terms cover your direct use of the Service. Where Your Organization’s Agreement and these Terms conflict, Your Organization’s Agreement controls as to the activity, data handling, and commercial terms, and any limitation or cap on Copient AI’s liability in it also applies to you, and your organization can tell you what that cap is; however, the Copient-specific AI notices, disclaimers, acceptable-use rules, and no-reliance terms in these Terms continue to apply unless Copient AI expressly agrees otherwise in writing. (b) On your own account. If you signed up for and pay Copient AI directly, with no organization’s agreement in place, these Terms and the short acknowledgment are the entire agreement between you and Copient AI for your use of the Service.

Purpose — Training and Simulation Only; Not Professional Advice

The Service, including all AI-generated outputs, is provided for education, training, and simulation only. It is not, and must not be used as, professional, legal, medical, financial, or other expert advice, and it does not create any professional relationship. You must not rely on the Service or any AI-generated output to make real-world decisions about any actual person or matter. You remain solely responsible for exercising your own judgment and for verifying any important information against authoritative sources.

AI Limitations

The Service uses generative AI to conduct interactive simulations and provide coaching and feedback. You acknowledge and agree that AI-generated responses are probabilistic and may be inaccurate, incomplete, outdated, biased, or not grounded in authoritative sources or in your inputs, and you accept the risks associated with their use. You are solely responsible for the content you provide, for how you use any generated content, and for any resulting interactions. Copient AI does not warrant and disclaims liability for the accuracy, completeness, or appropriateness of any AI-generated output.

Sensitive and Regulated Information

You agree not to enter, upload, or transmit through the Service any sensitive or regulated information about a real person — including health, financial, government-identifier, or other data subject to heightened legal protection, or information that could identify a real individual — unless your organization or program has expressly told you that this use is permitted under Copient-approved safeguards. You are responsible for complying with all privacy and data-protection laws applicable to you. Uploading recordings of real conversations is permitted only where the Uploaded Recordings section below applies to your organization or program, and is subject to that section.

Eligibility and Age

You must be at least 18 years old to create a direct, self-paid account and to agree to these Terms on your own behalf. If you are under 18, you may use the Service only where an organization has enrolled you and has confirmed to Copient AI that it has obtained any parental or guardian consent required by applicable law; in that case your use is also subject to Your Organization’s Agreement.

Right to Access and Use

Subject to these Terms, Copient AI grants you a revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Service, which Copient AI hosts and makes available online, for your own permitted use in connection with the activity through which you access it. No software is sold, licensed, or delivered to you.

Acceptable Use

You agree not to: (a) upload, post, or transmit any content that is unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable; (b) impersonate any person or entity or misrepresent your affiliation; (c) interfere with or disrupt the Service or connected networks; or (d) bypass, disable, or attempt to circumvent any safeguard, disclosure, limitation, or monitoring feature of the Service, or use the Service outside your permitted activity.

Fees and Billing (Direct Accounts)

If you use the Service on your own account, the fees, the access period (such as a semester or other fixed term stated at the point of purchase), and any refund terms are as described at the point of purchase or on the applicable ordering page, and are part of these Terms. Direct accounts are sold for a fixed term: your access ends automatically at the end of the stated term, your purchase does not renew automatically, and you will not be charged again unless you make a new purchase. Refunds, where offered, are available as described at the point of purchase. If Copient AI introduces automatically renewing subscriptions in the future, we will disclose the renewal terms — including the amount you will be charged and how often — clearly and conspicuously before you subscribe, we will not charge you unless we have first obtained your affirmative consent to those terms, and we will provide a simple, prominently available online cancellation mechanism in your account settings.

Data and Privacy

To provide the Service, your speech is captured and transmitted to third-party speech-to-text service providers that generate a transcript (and, where uploaded-recording analysis is enabled for your organization, recordings you upload are transmitted to the same providers on the same terms); Copient AI requires those providers to keep it confidential and not to use it to train their models or retain it beyond providing the service. Your interaction may also be transcribed and processed to operate, deliver, support, and secure the Service. Copient AI does not use your inputs to train or fine-tune any artificial intelligence model, including foundation models and Copient AI’s own models. Copient AI also requires every other provider that processes your session, such as the providers of the AI models, voices, and avatars that run the simulation, not to use it to train their models. Where you access the Service through an organization under Your Organization’s Agreement, the data-handling, retention, return, and destruction terms of that agreement govern and control over these Terms and the short acknowledgment. Any use of data for analytics or improvement outside such an agreement will be in de-identified or aggregated form that does not identify you or any individual. Copient AI’s collection and use of personal information is otherwise described in our Privacy Policy.

Recording of Sessions

Some organizations enable recording of the full session, including video. Session recording is off by default at the organization level and is enabled only by Copient AI, at your organization’s request. Depending on the setting requested, it records either the audio, or the audio and video, of the session, and the recording is kept for as long as your organization’s retention policy provides. Where it is enabled for your organization, the acknowledgment presented to you before you can access the Service says so, and your acceptance of that acknowledgment is your consent to the recording. You cannot access the Service without accepting the acknowledgment, so no recording begins before you consent. Where video is not required you may turn off your camera. Your organization decides whether to request recording and is responsible for any further notices or consents required where you are. Audio capture and transcription, by contrast, are inherent to the Service and occur whenever you use it.

Uploaded Recordings (Where Enabled)

Some organizations enable a feature that lets designated users upload an audio or audio-video recording of a real conversation — for example, a recorded competition or practice session — for transcription, scoring, and analysis. Copient AI does not make these recordings. By uploading a recording, you represent that you have the right to submit it and that each person whose voice or image appears in it has received any notice, and given any consent, that applicable law requires for the recording and for its transcription and AI-assisted analysis. Responsibility for the lawfulness of the original recording and for those notices and consents rests with you and, where applicable, the organization through which you use the Service. Uploaded recordings are transmitted to a third-party speech-to-text provider to generate a transcript, under the same confidentiality, no-training, and no-retention terms described in Data and Privacy above, and the uploaded file is stored and retained as described in our Privacy Policy. Transcripts may attribute utterances to generic speaker labels (such as “Speaker A”); any name or role displayed for a speaker is inferred from the content of the conversation, is not verified identity, and should not be relied on where accurate attribution of statements to a particular person matters. Do not upload recordings that contain health information about an identifiable patient or any other information prohibited by the Sensitive and Regulated Information section.

Intellectual Property

All content and materials available through the Service, including text, graphics, logos, and software, are the property of Copient AI or its licensors and are protected by intellectual property laws. You agree not to copy, modify, distribute, or create derivative works of the Service or its content except as expressly permitted. As between you and Copient AI, you retain rights in the content you input, subject to the rights granted in these Terms and to any agreement between Copient AI and your organization. As between you and Copient AI, you may use outputs generated for you for your personal training and learning purposes, subject to these Terms and Copient AI’s rights in the Service.

Disclaimer of Warranty

The Service may contain errors, bugs, and other problems, and its features may change; any reliance on the Service is at your own risk. You accept the Service “as is.” Copient AI makes no warranty of any kind regarding the Service and expressly disclaims all implied and statutory warranties, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

Indemnification

You agree to indemnify, defend, and hold harmless Copient AI and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or connected with your misuse of the Service, your violation of these Terms or applicable law, your entry of prohibited information, or your reliance on AI-generated output to make any real-world decision.  If you use the Service on your own account (not through an organization), your obligations under this section are subject to the Limitation of Liability section below.

Limitation of Liability

To the fullest extent permitted by law, Copient AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any real-world or professional outcomes, arising from your use of or inability to use the Service or from any content obtained from the Service. Where you access the Service under an agreement between Copient AI and an organization, any limitation or cap on Copient AI’s liability in that agreement also applies; your organization can tell you what it is.\ \ If you use the Service on your own account (not through an organization), then to the fullest extent permitted by law, the total aggregate liability of each of you and Copient AI for all claims arising out of or relating to these Terms or the Service, whether in contract, tort, or otherwise, will not exceed the greater of (a) the amounts you paid Copient AI for the Service in the twelve (12) months before the event giving rise to the claim, or (b) two hundred fifty U.S. dollars (US $250). This cap applies in the aggregate to all claims together, not per claim, and applies regardless of the forum in which a claim is brought.

Nothing in these Terms excludes or limits liability for: (a) fraud or fraudulent misrepresentation; (b) gross negligence or willful misconduct; (c) death or personal injury caused by a party’s negligence; or (d) any liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow the exclusion or limitation of certain damages or warranties, so some of the exclusions and limitations in these Terms may not apply to you; in that case, liability is limited to the fullest extent applicable law permits, and the remainder of these Terms stays in effect. These Terms do not limit any rights or remedies you have under applicable law that cannot be waived or limited by agreement.

Modifications to the Service

Copient AI may modify or discontinue, temporarily or permanently, the Service or any part of it, with or without notice, and shall not be liable to you or any third party for doing so.

Dispute Resolution; Binding Arbitration; Class Action Waiver

Please read this section carefully; it affects how disputes are resolved. If you use the Service on your own account (not through an organization), then except for claims that qualify for small-claims court, you and Copient AI agree that any dispute arising out of or relating to the Service or these Terms will be resolved by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, including its Mass Arbitration Supplementary Rules, in effect when the arbitration is filed, as modified by these Terms, and each of us waives any right to a jury trial. This agreement to arbitrate is governed by the Federal Arbitration Act. The terms of this arbitration agreement and the class action waiver below do not apply where they are unenforceable under the law of the country or province in which you reside.

Right to opt out. You may opt out of this arbitration agreement by sending written notice to legal@copient.ai within 30 days after you first accept these Terms. Opting out does not affect any other provision of these Terms.

Disputes will be brought only in an individual capacity and not as a plaintiff or class member in any class, collective, consolidated, or representative action. If the class action waiver is found unenforceable as to a particular claim or request for relief, that claim or request — and only that one — will be severed and may proceed in court, and the remainder of this section stays in effect. If you access the Service through an organization, disputes about the activity and the handling of data from it are resolved under Your Organization’s Agreement; disputes between you and Copient AI about your own use of the Service are resolved under this section.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict-of-law provisions. The United Nations Convention on Contracts for the International Sale of Goods is excluded. If you are a consumer, this choice of law does not deprive you of the protection of any provision that cannot be derogated from by agreement under the law of the country or province where you habitually reside. If you use the Service on your own account and you are a resident of California, California law governs any dispute arising in California.

Copyright Policy

Copient AI does not permit copyright-infringing activity on the Service and will remove infringing content when properly notified under the Digital Millennium Copyright Act (DMCA). To submit a notice, contact our Copyright Agent at help@copient.ai with the information required under 17 U.S.C. 512(c)(3).

Entire Agreement

These Terms, together with the short acknowledgment you accepted and — if applicable — Your Organization’s Agreement, constitute the entire agreement between you and Copient AI regarding your use of the Service. For direct accounts, these Terms and the short acknowledgment are the entire agreement.

Contact

If you have any questions about these Terms, please contact us at help@copient.ai.